At P3W, we endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us immediately.
Please call us, send us an email, or put your complaint in writing to our office.
We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If your complaint relates to our financial planning services and you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). You can contact AFCA on 1800 931 678 or via their website www.afca.org.au - AFCA provides fair and independent financial services complaint resolution which is free to consumer.
Please call us, send us an email, or put your complaint in writing to our office.
We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If your complaint relates to our financial planning services and you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). You can contact AFCA on 1800 931 678 or via their website www.afca.org.au - AFCA provides fair and independent financial services complaint resolution which is free to consumer.
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Shannon Whitfield: 0414 525 393 | [email protected]
Kevin Cardozo: 0434 648 959 | [email protected] Tony Feighan: 0499 974 686 | [email protected] |
Phase3Wealth Pty Ltd | ACN 168 866 868 | AFSL 537118